Returns & Shipping | Treats Pet Supplies

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About us

Free UK Shipping Orders over £13.00

Shipping & Returns

Shipping Costs

We offer an extremely efficient FREE standard delivery service (2 - 5 working days) on all orders over £6.50. Orders less than £6.50 will be charged a standard delivery cost of £3.68 An express service is available at a cost of £5.50 (1-2 days), please place your order before 2:00 pm GMT.

How long will my order take?

Standard Delivery: Once your order has been packed, shipment will take 2-5 days for delivery.

Express Delivery: Once your order has been packed, delivery will take 1-2 days.

Your order will be dispatched in the next 24 - 48 hours after you have placed your order. Please allow an extra 48 hours processing time on public holidays and peak sales periods.

Please allow additional time due to Covid-19.

What if I am not home to receive my delivery?

If no one is at your specified shipping address the courier will leave instructions for your to collect or organise redelivery of your package. Please leave a note in your order if you give permission for the parcel to be left in a safe place. We recommend your parcel be sent to an address where there will be someone to receive it between 9am - 5pm.

Lost Packages

If any packages are lost in transit during delivery, we will replace or if requested refund the item if shipped to mainland UK.

We will contact the courier company and we will advise you on the result of the investigation. Once declared lost and undeliverable we can close the unfulfilled order with a refund to your account.

Thanks! x

Returns

Want to return and item? Don’t stress, we want to make it easy! Follow the conditions below and you can return your item to us for an exchange or refund.

Email us at treatspetsupply@gmail.com to notify us that you’re returning something.
You must return the item within 12 working days from receiving it. We recommend tracking your return so there’s no risk of it going missing. We won't be able to process your return if we don't receive it.
If a refund is issued, you will be refunded via your original payment method- once your return is approved.
The shipping aspects of your order are non-refunable. Return courier fees are also at the expense of the customer.
Any food products or items that are ingested are not returnable and non-refundable.